ITSM

Service Automation Value by the Numbers at Equinix

The benefits of moving to cloud-based service automation are clear and understood – consolidating disparate tools, streamlining administration and workflows,...

From ‘Snailware’ to ‘On the Fly’ at Einstein Noah

ServiceNow has significantly improved enterprise service management for thousands of enterprise customers. But for Einstein Noah Restaurant Group, one use...

Service Automation

Service Management Across the Enterprise

Managing and automating service is the next major software frontier in the enterprise. While IT pioneered service models and service...

Executive Insights

Putting the Relationship in Service Relationship Management

Have you ever planned a wedding or witnessed a couple going through the planning process? If so, you know how quickly...

Customer Stories: IT Helps HR Improve Service Experience

Customer Stories: IT Helps HR Improve Service Experience

In my previous blog I wrote about the changing expectations employees have of corporate service providers, especially Human Resources (HR),...

This is Not About IT Service Anymore…

Applying Service Oriented Delivery Across Lines of Business at NHS Blood & Transplant “This is not about IT anymore…No, it...

Lightning-in-a-Bottle

Lightning-in-a-Bottle

Why is so much of the IT management focus on costs, cutting costs, taking cost out? Why does IT seem...

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