To Be a CI or Not, That is the Question!
This is the second installment of my Seven Steps to Change the Way Your Work Gets Done series. My role...
This is the second installment of my Seven Steps to Change the Way Your Work Gets Done series. My role...
Have you ever wondered, while you are consuming a specific service and human interaction is required, the reason for the level of...
The benefits of moving to cloud-based service automation are clear and understood – consolidating disparate tools, streamlining administration and workflows,...
ServiceNow has significantly improved enterprise service management for thousands of enterprise customers. But for Einstein Noah Restaurant Group, one use...
Managing and automating service is the next major software frontier in the enterprise. While IT pioneered service models and service...
Have you ever planned a wedding or witnessed a couple going through the planning process? If so, you know how quickly...
In my previous blog I wrote about the changing expectations employees have of corporate service providers, especially Human Resources (HR),...
Applying Service Oriented Delivery Across Lines of Business at NHS Blood & Transplant “This is not about IT anymore…No, it...
Why is so much of the IT management focus on costs, cutting costs, taking cost out? Why does IT seem...