Risk and Compliance

Top Notch Customer Service

Financial Services: How Resilient Are You?

Ongoing regulatory pressure and change are placing more and more overhead on organizations to drive operational improvement through the resiliency...

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IT Teams are Taking on More Risk. Are You Prepared?

Traditional approaches to managing IT and having the best ‘Incident Response Plan’ are no longer enough. Organizations need to proactively...

Kris Markham

Seven Questions for Kris Markham on Disrupting Risk Management

Last month ServiceNow acquired Intréis, a team of experts focused on integrating governance, risk and compliance (GRC) and service management across the...

Executive Insights

Step 5: Turning the Tables on the Dreaded Audit

Welcome to step 5 of my blog series meant to give IT practitioners techniques to navigate the journey to better...

Secure 24

Secure-24: Consolidating Services in the Cloud

Outstanding customer experiences are created first within the service organization. You can’t deliver exceptional services to your customers when your...