Service management

HR To Do List

How Service Management Transforms Employee Onboarding

As a former HR executive and ServiceNow’s HR evangelist, I understand the pain of employee onboarding. In speaking with HR...

ServiceNow Security Operations dashboard

Why Manual Processes Become Security Risks

While many organizations invest in detecting security issues, we regularly hear about companies being breached. Security teams fight the battle...

HCM Systems

How Does ServiceNow Work with HCM Systems?

As the HR evangelist at ServiceNow, I get the opportunity to engage with hundreds of customers who are looking to...

Corporate Productivity

What Is Killing Corporate Productivity?

The ‘daily grind’ is draining more than our morale; it’s killing corporate productivity. New research reveals that managers in corporate environments...

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Escaping the Endless Flow of Email to Get Real Work Done

Most organizations struggle to manage services because there isn’t a defined process to request work to be performed by people....

CIO-Strategy

CIO Strategy: Three Imperatives for IT Vitality and Business Success

A video interview with Sheila Jordan, CIO, Symantec IT is not just about reducing cost and driving new efficiencies. Sheila...

Crushed by boxes

IT Fitness Without the Treadmill

A video interview with Mike Carraway, Senior IT Director, Red Hat Most enterprise IT organizations know the strain of just...

calendar

Five Milestones for ServiceNow in 2014

As we wrap up 2014, I wanted to take a step back and evaluate the momentum of the year at...

80-20

Quick Introduction of Services Stimulates Demand from Shared Services

How Vantiv Uses Frequent Release Strategy to Drive Continuous Improvement Of Service Time and time again, once the notion of...

5 Imperatives to Becoming A Service-Oriented CIO

5 Imperatives to Becoming A Service-Oriented CIO

I had the pleasure of attending the CIO Magazine Symposium & Awards event and hosting an esteemed panel of CIOs...

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