Service management

Customer Perspective

The Future is Self-Service in the Enterprise

About 100 years ago shopping meant handing your grocery list to a store employee to pull your selections off the...

Executive Insights

Step 4: Effectively Managing Change

I recently overhead someone state a claim that everything in the CMDB must have an associated RFC (request for change),...

The Power of Custom Apps for Shared Services

Why do custom apps matter? The short answer is because they are how users across the enterprise and customers and...

Customer Perspective

CIO Perspective: Leading Massive IT Change

A Video Interview with Barry Libenson, Senior Vice President and CIO of Safeway Inc. While most enterprises face constant IT...

From Paper to e-Forms

From Paper to e-Forms, What’s Next?

When the PC and Internet era began, the first thing we did is recreate a physical desktop – folders, trash...

Bottoms up for Service Automation!

Whether it’s, “cheers,” “prost,” “chin chin,” or “santé,” we’re toasting the recent ServiceNow selection by Diageo, the world’s leading premium...

ServiceWatch

Three Questions for Dave Wright on Neebula

ServiceNow announced yesterday it signed an agreement to acquire Neebula. We asked ServiceNow Chief Strategy Office Dave Wright to provide some...

Stand our in a crowd

Leaving a Legacy

While the benefits of moving IT to ServiceNow are remarkable, it is not always without resistance. What could be better...

Value of IT

IT Business Management: It’s More Relevant To CIOs Than Ever

This blog complements a recent ServiceNow webinar on Business Management (requires registration). Over the last couple of years, I’ve often...

Service Automation Value by the Numbers at Equinix

The benefits of moving to cloud-based service automation are clear and understood – consolidating disparate tools, streamlining administration and workflows,...

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