The Future is Self-Service in the Enterprise
About 100 years ago shopping meant handing your grocery list to a store employee to pull your selections off the...
About 100 years ago shopping meant handing your grocery list to a store employee to pull your selections off the...
I recently overhead someone state a claim that everything in the CMDB must have an associated RFC (request for change),...
Why do custom apps matter? The short answer is because they are how users across the enterprise and customers and...
A Video Interview with Barry Libenson, Senior Vice President and CIO of Safeway Inc. While most enterprises face constant IT...
When the PC and Internet era began, the first thing we did is recreate a physical desktop – folders, trash...
Whether it’s, “cheers,” “prost,” “chin chin,” or “santé,” we’re toasting the recent ServiceNow selection by Diageo, the world’s leading premium...
ServiceNow announced yesterday it signed an agreement to acquire Neebula. We asked ServiceNow Chief Strategy Office Dave Wright to provide some...
While the benefits of moving IT to ServiceNow are remarkable, it is not always without resistance. What could be better...
This blog complements a recent ServiceNow webinar on Business Management (requires registration). Over the last couple of years, I’ve often...
The benefits of moving to cloud-based service automation are clear and understood – consolidating disparate tools, streamlining administration and workflows,...